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Image not loading up

By sudemali @sudemali
    2024-09-07 12:13:50.988Zassigned to
    • @david

    Hi,
    My tinypilot started asking to set a stun server for H.256 image download but when I tried to choose google or any thing it keeps going in a loop. Please assist

    also attached the logs

    https://logs.tinypilotkvm.com/fYS3JvhB

    Thank you

    Reply
    • 11 replies
    1. David @david2024-09-09 11:19:21.943Z

      Hi @sudemali, I'm sorry you're running into this video streaming issue.

      Thanks for sharing that log. Your log suggests that TinyPilot's video streaming service is failing to load:

      Failed to locate executable /opt/ustreamer-launcher/launch: No such file or directory
Failed at step EXEC spawning /opt/ustreamer-launcher/launch: No such file or directory

      This explains why you suddenly saw the error message asking you to enable STUN since your TinyPilot noticed it wasn't displaying an image.

      The quickest way to resolve this issue is to perform a factory reset to restore your TinyPilot back to a working state. However, a factory reset will also reset all of your settings and configuration.

      I hope that helps! Please let me know if you have any questions.

      Reply
      1. Ssudemali @sudemali
          2024-09-10 01:16:42.108Z

          I was trying to do a factory reset but I couldnt able to download the image as its been one year now. Though I bought this tiny pilot last june, I just now started using it last month :(

          Reply
          1. David @david2024-09-10 11:15:07.190Z

            Thanks for the update, @sudemali!

            I've just sent you an email with a link to the latest TinyPilot image you qualify for so you can get back up and running with a factory reset.

            I hope that helps!

            Reply
            1. Ssudemali @sudemali
                2024-09-28 15:37:34.061Z

                Hi - I did a factory reset but the image is still not loading up. I used a usb device to flash the image using balenaetcher. Any help is much appreciated. I can even pay for new image in a micro-sd card as its taking a long time for me to make it work. thanks

                https://logs.tinypilotkvm.com/jfNTo3IJ

                Reply
                1. David @david2024-09-30 11:12:47.017Z

                  Thanks for the update, @sudemali.

                  I've reached out to our customer support team to help with this. You should receive an email from them soon.

                  Please let me know if you have any questions.

                  Reply
                  1. Ssudemali @sudemali
                      2024-10-06 18:00:12.872Z

                      Hi David

                      I received a new micro sd card but still facing the same issue as my video is blank and if I try to do some video setting it goes into a loop
                      Please check the logs here
                      https://logs.tinypilotkvm.com/5VMlwl1G

                      Thanks
                      Sudhakar

                      Reply
                      1. David @david2024-10-07 11:20:58.380Z

                        Thanks for the update, @sudemali. I'm sorry you're still running into this issue.

                        And thanks for sharing those logs!

                        Your logs suggest your device is running TinyPilot Pro 2.5.0. The microSD card you received should have a newer version of TinyPilot Pro (2.6.4) installed.

                        Could you confirm that this is the only TinyPilot device on your network? If so, could you disconnect all cables, USB devices, and the microSD card from your TinyPilot device? After that, could you insert the new microSD card, the HDMI cable, and then the Data and Power USB-C cables?

                        Please let me know if you have any questions.

                        Reply
            2. S
              In reply tosudemali⬆:
              sudemali @sudemali
                2024-10-07 11:50:32.602Z

                Hi David.
                I did as advised and I am using the new SD card only but still it loads as 2.5.0 version. Is some kind of cache is stored? or its not booting up from micro-sd card?
                Please advise

                thanks
                Sudhakar

                Reply
                1. David @david2024-10-07 14:00:15.113Z

                  Is some kind of cache is stored? or its not booting up from micro-sd card?

                  There's no caching here, so we'd expect your TinyPilot to boot into 2.6.4 with the new microSD card.

                  If you're accessing a TinyPilot web interface running 2.5.0, that could suggest there's another TinyPilot on your network. Do you normally access the TinyPilot web interface using https://tinypilot (or https://tinypilot.local / https://tinypilot.localdomain)? Are you able to try accessing your TinyPilot's web interface using its IP address?

                  Reply
                2. S
                  In reply tosudemali⬆:
                  sudemali @sudemali
                    2024-10-08 01:51:56.379Z

                    Hi David. Thanks a lot. It worked now when I pointed to tinypilot.local instead of tinypilot.
                    Thanks again
                    Appreciate your help
                    Thanks
                    Sudhakar

                    Reply
                    1. David @david2024-10-08 11:03:20.665Z

                      Thanks for the update, @sudemali! I'm glad everything is up and running again!

                      Reply
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