No internet connection
  1. Home
  2. Technical Support

Upgrade Problem

By Vito Mirinavicius @vitov
    2025-04-05 11:02:12.818Z

    I have upgraded to latest version of software and now I am having a problem. Video is very glitchy after I reboot windows and the mouse and keyboard does not work. I need help to downgrade to Version: 2.6.5.
    please tell me how I downgrade. I am not on site where the device is located and there is limited help available.

    Reply
    • 2 replies
    1. V
      In reply tovitov⬆:
      Vito Mirinavicius @vitov
        2025-04-05 13:24:51.414Z

        This was fixed. I used wrong port.

        Reply
        1. In reply tovitov⬆:
          Japhiel @japhiel
            2025-04-08 06:48:21.862Z

            Hi Vito - Thanks for the update! I’m glad to hear the issue is resolved and that it was just a port mix-up.

            If you need any more help or have other questions, feel free to reach out.

            Reply
            1. Progress
              with handling this problem
            2. V@vitov marked this topic as Done 2025-04-05 13:22:01.555Z.
            Reply (discussion)Add progress note